Data Deletion

Delete your whole workspace

Only a workspace owner can do this.

1. Sign in at app.heloflow.com and open Settings → Data & privacy.
2. If you want a copy of your data first, choose Export everything to download it.
3. Under Delete this organisation, type the organisation's name and choose Schedule deletion.

Your workspace is suspended at once, and you have 7 days to cancel from the same page. After 7 days we permanently delete everything in it: contacts, conversations and messages, files, leads, templates, broadcasts, flows, sequences, forms, knowledge-base documents, settings, and the WhatsApp access tokens and other keys we stored for it. This usually completes within 24 hours of the 7 days ending.

Disconnect a WhatsApp number

1. Open Settings → Channels and find the number.
2. Open its menu (⋯) and choose Disconnect number.

We stop receiving messages for the number, remove HeloFlow's subscription from your WhatsApp Business Account, and delete the access token we held for it straight away. Conversations already in HeloFlow stay in your workspace until you erase them or delete the workspace.

You can also remove HeloFlow's access from Meta's side, in your Meta business portfolio's settings, under the integrations and partners that have access to your WhatsApp account.

Data we received from Meta

When you connect WhatsApp through Meta's sign-up window, Meta shares with us your WhatsApp Business Account ID, phone number ID, display name, quality rating, messaging limits and template statuses, and an access token. We use them only to run HeloFlow for your business. The access token is deleted when you disconnect the number. Everything else is deleted when you erase it or delete the workspace, as described above. If you want this data deleted and can't do it yourself, email privacy@heloflow.com and we will do it within 30 days.

Erase one person

To delete everything about a single contact, for example when they ask you to:

1. Open Settings → Data & privacy.
2. Under Erase one person, enter their WhatsApp number and choose Erase.

The contact, their conversations, messages and lead are deleted immediately, and their files are deleted from storage within 24 hours.

Close your personal account

To close your own HeloFlow user account, email privacy@heloflow.com from the address you sign in with. We will remove you from every workspace and delete your profile. If you are the only owner of a workspace, first make someone else an owner, or delete the workspace as described above. Otherwise we can't remove you without deleting the workspace.

If a business messaged you through HeloFlow

The business that contacted you controls that data. You can:

• reply STOP to the business on WhatsApp to stop receiving its messages;
• ask the business to delete your data;
• email privacy@heloflow.com with the business's name and the number you were messaged on, if you can't reach the business. We will pass your request on and help them act on it.

What we keep

We keep some records after deletion only where the law requires it, such as invoices and tax records. Deleted data can also remain in our encrypted backups for up to 30 days, until they are overwritten. It is not used during that time.

Confirmation and timing

We reply to deletion requests sent by email within 30 days, and confirm by email when deletion is complete. If you are not satisfied with how we handled your request, contact our Grievance Officer.