The short version
- HeloFlow is software used in your browser. Nothing physical is shipped.
- Your account is ready as soon as you sign up, and paid features switch on as soon as your payment succeeds.
- Connecting WhatsApp involves steps on Meta's side, which usually take minutes but can take longer.
This summary is here to help. The full text below is what applies.
What we deliver
HeloFlow is a software service (SaaS) that you use in a web browser at app.heloflow.com. We don't sell or ship physical goods, so there are no shipping charges or delivery addresses involved.
When you get access
- Sign-up. Your workspace is created and ready to use as soon as you sign up and confirm your email address.
- Paid plans. A new or upgraded plan switches on as soon as Razorpay confirms your payment, normally within a few minutes. If your payment succeeded but your plan hasn't changed within an hour, write to support@heloflow.com with your Razorpay payment ID and we will fix it.
- Invoices. Your GST invoice is issued by PureFlow Studios and sent to the workspace owner's email address. You can also ask support@heloflow.com for a copy at any time.
Connecting WhatsApp
Connecting your WhatsApp number happens through Meta. Verifying your number, reviewing your display name and approving your message templates are done by Meta. These usually take a few minutes, but Meta can take up to a few days, and we can't speed them up. Until your number is connected, you can explore HeloFlow with the built-in test number, which simulates sending and never delivers messages.
Where we provide the service
HeloFlow is available online, mainly to businesses in India. Prices are in Indian rupees (INR), and GST is added as applicable.
If something goes wrong
If you can't access a feature you've paid for, write to support@heloflow.com (Monday to Saturday, 10:00 to 19:00 IST (except public holidays)) or call +91 63936 40650. If we can't restore it, our Refund & Cancellation Policy explains what happens next.
Questions about this document?
Write to legal@heloflow.com or see all the ways to reach us.