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HeloFlow
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Resources

Learn HeloFlow.
Ship faster.

Guides, tutorials, the help centre and the template library — everything to get a WhatsApp team running.

Popular:

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Six places to look.

  • Help centre

    Short answers to specific questions, searchable.

    Open the help centre

  • Tutorials

    Screen recordings of every module, five minutes each.

    Watch the tutorials

  • Guides

    The longer reads: Meta setup, templates, opt-in and the law.

    Read the guides

  • Blog

    What we learn running WhatsApp for real businesses.

    Read the blog

  • Template library

    Approved-style message templates you can copy into your account.

    Browse templates

  • API docs

    Reference for the REST API and signed webhooks.

    Read the docs

Start here

From sign-up to first
message in ten minutes.

Four steps. Each one links to the guide that walks
you through it.

  1. Create your account

    Google sign-in, five questions, done.

  2. Connect your WhatsApp number

    Bring your own number through a Meta
    Business account.

    Meta setup guide

  3. Get a template approved

    Submit from HeloFlow; utility templates
    usually clear in minutes.

    Template guide

  4. Send your first broadcast

    To people who opted in, with delivery you
    can watch.

    Broadcast tutorial
Start for free
The HeloFlow dashboard for Sunrise Interiors: counters for chats waiting for a reply, unassigned, closing windows and failed sends; open conversations, new leads, revenue won and time to first reply; a fourteen-day chart of incoming and outgoing messages; a connected WhatsApp number; and a quick action to send a broadcast.
Start for free

Tutorials

Watch it done,
module by module.

All tutorials
  • Video thumbnail, 4 minutes 10: the HeloFlow inbox with its Inbox, All, Unassigned, Mine and Resolved views.

    The shared inbox in four minutes

    Assign, reply, note, resolve.

  • Video thumbnail, 6 minutes 45: a flow that starts when a message is received, sends a message, adds a tag and branches on whether the user replies.

    Build your first flow

    Trigger, buttons, tag, hand to human.

  • Video thumbnail, 5 minutes 20: the new broadcast steps — select audience, choose template, schedule, review and send.

    Send a broadcast that gets through

    Audience, template, schedule, results.

  • Video thumbnail, 3 minutes 50: a leads board with New, Contacted, Qualified and Won columns.

    Turn a chat into a lead

    Stages, owners, value, payment link.

  • Video thumbnail, 5 minutes 05: an approved message template with variables and Reply and Visit website buttons.

    Submit a template to Meta

    Category, variables, buttons, approval.

  • Video thumbnail, 7 minutes 30: settings for connecting a WhatsApp number — Meta Business account, add phone number, verify number, complete setup.

    Connect a number the manual way

    For teams with their own Meta app.

Template library

Eight templates you can
copy in one click.

Written to pass Meta review. Add them to your
account, change the words, submit.

  • welcome_messageUtility

    Hi Priya, thanks for reaching out to Sunrise Interiors! 👋 How can we help you today?

    10:24
    Talk to salesSupport
  • appointment_reminderUtility

    Hi Sneha, this is a reminder for your appointment on 14 Sep at 11:00 AM. See you then!

    10:24
    ConfirmReschedule
  • payment_requestUtility

    Hi Karan, here is your payment link for ₹25,000 towards design advance.

    10:24
    Pay now
  • festive_offerMarketing

    Diwali Sale at Sunrise Interiors — 15% off until 30 Oct. Reply to book a free consultation.

    Reply STOP to opt out10:24
    Book consultationSee catalogue
Browse all eight templates

Blog

What we learn running
WhatsApp for real businesses.

All posts
  • A chat bubble with a clock inside it.How-to

    Why the 24-hour window is the rule that breaks most WhatsApp teams

    Every reply after 24 hours of silence has to be a template. Here is what that means for follow-ups, and how to plan around it.

    7 min read

  • A megaphone with a green tick beside it.Broadcasts

    Opt-in is not a checkbox. It is your delivery rate.

    Numbers that message people who never said yes get restricted. The opt-in habits that keep a number healthy.

    6 min read

  • A chat bubble with a rupee sign inside it.Payments

    Taking payment inside the chat, without a payment gateway fee from us

    How a Razorpay link in a WhatsApp thread turns a quote into money, and why the money should go straight to you.

    5 min read

Help centre

Short answers, by topic.

Open the help centre

  • Getting started

    Account, workspace, team invites.

  • Numbers and Meta

    Connecting, quality rating, limits.

  • Inbox

    Assignment, notes, canned replies, the window.

  • Templates

    Categories, variables, approval, rejections.

  • Broadcasts

    Audiences, scheduling, delivery, failures.

  • Flows and sequences

    Triggers, blocks, testing, timing.

  • Payments and billing

    Razorpay links, plans, invoices.

  • Privacy and data

    Opt-in, deletion, export, DPDP.

Developers

Building on HeloFlow?

Scoped API keys, signed webhooks, and a changelog that tells you before something changes.

  • API reference

    Leads, messages and conversations, with examples for every call.

    POST /v1/leads

  • Webhooks

    Six events, HMAC-signed, three retries.

    x-heloflow-signature

  • Changelog

    Every change, dated, in one place.

    v1.3 · Sep 2026

Newsletter

One email a month. What actually worked
on WhatsApp this month.

No product announcements dressed up as advice. Unsubscribe in one click.

By subscribing you agree to our privacy policy.

Still stuck? Talk to a person.

We answer on WhatsApp, because of course we do.

  • WhatsApp us

    Weekdays 10am to 7pm IST.

    Open a chat

  • Email support

    support@heloflow.com, replies within one working day.

    Send an email

  • Book a setup call

    Thirty minutes with someone who has connected a hundred numbers.

    Pick a time

Put your WhatsApp to work.

Free plan. Your own number. Live in ten minutes.

Start for free
  • No credit card
  • Built on the WhatsApp Business Platform