Features
Everything a WhatsApp
sales team needs.
Nothing it doesn’t.
One number, a shared inbox, automation that follows up, broadcasts that get through, and a pipeline that ends in a payment.
At a glance
Seven things. One place.
Team inbox
One number, whole team, nothing unanswered
Jump toAutomation
Flows, sequences and AI replies
Jump toBroadcasts & templates
Approved templates to people who said yes
Jump toLeads & payments
A pipeline from chats, paid in the chat
Jump toWhatsApp Forms
Collect details without leaving WhatsApp
Jump toIntegrations & API
Razorpay, webhooks, REST API
Jump toAnalytics & security
Funnels, attribution, DPDP-ready
Jump to
Team inbox
One number.
Your whole team.
Every WhatsApp conversation in one place, owned by one person, with nothing sitting unanswered.
Assign, don't forward
One owner per chat, so two people never reply to the same customer.
The 24-hour window, on screen
A live countdown on every chat, so nobody gets stuck unable to reply.
Canned replies and private notes
Type a shortcut to answer, leave notes the customer never sees.
Nothing slips
Unread, unassigned and failed sends all surface at the top.
Automation · Flows
Build the conversation once.
Drag blocks onto a canvas. The flow replies the moment a message lands, day or night.
Twelve kinds of block
Text, image, document, template, reply buttons, list menu, WhatsApp form, condition, wait, webhook, AI reply, hand to human.
Starts on a keyword or a first message
Match exact words, contains, starts-with or a pattern.
Tags and stages set themselves
A flow can tag the contact and move the lead as it goes.
Test it before it goes live
A test panel in the builder plays the conversation back.
Automation · Sequences and AI
Follow-ups on day seven. Answers at 2am.
Two things that run without anyone remembering to.
No-reply follow-up
activewhen no reply for 24h
After 1 day
Send the ‘follow_up_still_interested’ template
After 4 days
Send ‘Still happy to help whenever you’re ready — just reply here.’
After 11 days
Move the lead to Lost
Stops as soon as the customer replies.
Sequences
Timed steps over days
Each step waits, then sends a message or changes the lead.
Stops the moment they reply
The rest is cancelled when the customer answers.
Starts on silence, a stage, or a tag
Enrol by rule or by hand.
AI auto-reply
When on, unanswered customer messages get a reply drawn from your knowledge base. It never speaks over a human.
Languages
- English
- Hindi
- Marathi
- Gujarati
- Tamil
- Telugu
Confidence threshold (0.62)
Use your own documents, FAQs and website content.
AI replies
Answers from your own knowledge
Upload documents or paste text; it quotes from those, not the internet.
Never speaks over a human
Three switches keep it quiet, including a ten-minute pause the moment a person replies.
Every decision is logged
Including the ones where it chose to stay silent, and why.
Broadcasts & templates
Reach everyone
who said yes.
Meta-approved templates, sent only to people who opted in, with every delivery and read counted.
Templates approved without leaving the page
Build it, submit it to Meta, and watch it move from pending to approved.
Opt-in is enforced, not assumed
Anyone who has not said yes is skipped automatically — and you can see how many.
Numbers you can act on
Sent, delivered, read and failed. Failed tells you why.
Sent within your number's limit
Batched to Meta's tier for your number, so a big send never gets it restricted.
Leads & payments
Every enquiry becomes
a lead. Every lead can pay.
A pipeline built out of your chats, and a payment link that lands right inside the conversation.
Leads open themselves
A new enquiry creates a lead with an owner and a stage — nobody types it in.
A pipeline you can drag
New, contacted, qualified, proposal, won. Move the card and the chat knows.
Forms inside WhatsApp
Collect details in a native WhatsApp form; the answers land on the lead.
Get paid in the chat
Send a Razorpay link and watch it settle. Your own account, no cut taken.
WhatsApp Forms
Collect details without leaving the chat.
A native WhatsApp form opens inside the conversation. The answers land on the lead.
Native, not a web link
Built on Meta's Flows, so it opens inside WhatsApp with no browser and no drop-off.
Any fields you need
Short text, long text, number, email, phone, choice list, date.
Answers land on the lead
Every submission is attached to the contact and the lead, ready to act on.
Send it from a flow or by hand
Publish once through Meta, then use it anywhere.
Integrations & API
Fits the tools you
already run.
Connect payments, push every event where you need it, or build on the API.
Razorpay
Payment links from the chat, settled straight to your own account.
Webhooks
New lead, new message, payment paid — pushed to your URL as it happens.
REST API
Scoped keys. Create leads, send templates, read conversations.
Event automations
When this happens, do that: tag, assign, notify, call a webhook.
Analytics
Know what’s working,
by ad and by agent.
A funnel from first message to money in,
and the numbers behind it.
Enquiry to won, as a funnel
How many came in, how many qualified,
how many paid.Attribution on every lead
Click-to-WhatsApp ads carry their ad id
onto the lead automatically.Reply times per agent
Median time to first reply, so slow days
are visible.Template and broadcast performance
Delivery and read rates by template, by send.
Why HeloFlow
Why not just the
WhatsApp Business app?
The free app is great for one person.
This is for a team.
| Capability | WhatsApp Business app | HeloFlow |
|---|---|---|
| People on one number | One phone and a few linked devices | Your whole team, every chat assigned to one person |
| Broadcasts | Broadcast lists of up to 256 people who have saved your number | Approved templates to opted-in lists, with delivery and read counts |
| Automation | A greeting and an away message | Flows, timed sequences and AI replies |
| Leads | Labels | A pipeline with stages, owners and value, built from the chats |
| Payments | Not available | Razorpay links inside the chat, settled to your account |
| API and webhooks | Not available | Scoped keys, signed webhooks, Zapier and Make |
FAQ
The questions people ask before they switch.
Short answers. If yours is not here, the help centre and support are one click away.
Visit the help centreStart confirming conversations today
Connect your WhatsApp Business number, add your content and go live — free to start, no credit card.
Questions first? Read the FAQ